Smartphone train tickets are not without complications - Yorkshire Post Letters
You report that transport analyst Tony Lodge is advocating the use of smartphones to enable one to buy a ticket for train travel (The Yorkshire Post, May 18).
Such a method is not without its problems. Not everyone owns a smartphone and of those who do some find it difficult to use them.
People can forget to charge smartphones.
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Hide AdIf payment depends on internet banking, not everyone has internet banking.
As a result of these problems, smartphones should not be the only means to buy tickets to travel by train.
I am all in favour of retaining existing manned ticket offices, and for at least their current opening hours.
I always use them if available as I prefer to exchange brief words such as thank you.
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Hide AdWhere ticket offices are no longer available, then I would like to see a return to guards issuing tickets on trains.
At the very least, manned offices and guards take you through the complications of buying a ticket and hopefully ensure you have been issued with the correct ticket.